PLANS

Result-Driven professional, with more than 20+ years experience leading successful teams in Customer services, business operations,sales, process management areas.

Qualified business leader with demonstrated abilities functioning in a fast- paced highly competitive environment for improved financial performance, heightened productivity and enhanced internal controls and effective operational processes.

A highly versatile proactive leader with a passion to deliver, extensive managerial skills, natural ability to identify and nurture the right talent and capitalize upon opportunities to maximize performance and optimize company profits.

Resourceful, multilingual, result-orientated professional with strong communication and interpersonal skills and proven ability to multitask, surpass targets within deadline.

Good 11 years spent in the two major industry verticals BFSI & Telecom and acquired thorough understanding of customer lifecycle management. ranging from front line sales & back office to leading big sized customer services & telesales teams with the utmost regards towards quality service delivery & process fellowship.